Opening the residence halls each year is one of the most exciting (and stressful) times for student staff. It sets the tone for the entire year, making those first few days and weeks critical for building trust, community, and a sense of belonging. You have an incredible opportunity to create a welcoming environment that feels... Continue Reading →
Bringing the Magic: How RAs and Student Staff Members Can Create Delightful Service Experiences
If youโre a Resident Assistant or in a similar role under a different name, you already know that the role involves more than unlocking doors and putting up bulletin boards. At its core, your job is about creating a welcoming, inclusive, and supportive environment where students can thrive. And one of the best ways to... Continue Reading →
RA*Chat Ep 57: I was an RA: Community, Connection, and Customer Service
In this episode of Roompact's ResEdChat, Crystal engages in a conversation with Emma Rash, who serves as a Security Analyst for a Defense Contractor. Her current role involves ensuring the safety of people, much like her previous experience as a Resident Assistant (RA). She generously shares her personal journey, discussing how she found her voice, built confidence, and learned valuable lessons about setting boundaries. Emma offers valuable advice to Resident Assistants, including emphasizing the importance of self-care by reminding us that we cannot effectively help others when our own cup is empty.
As An RA, Why is Customer Service Important?
I think we can all identify times in which we have experienced mediocre customer service. A specific time that sticks out in my mind occurred about ten years agoโฆisnโt that crazyโ that I can still remember this poor experience? I was craving a chocolate shake, I went to a local ice cream shop, and as... Continue Reading →



