RA*Chat Ep 57: I was an RA: Community, Connection, and Customer Service

In this episode of Roompact's ResEdChat, Crystal engages in a conversation with Emma Rash, who serves as a Security Analyst for a Defense Contractor. Her current role involves ensuring the safety of people, much like her previous experience as a Resident Assistant (RA). She generously shares her personal journey, discussing how she found her voice, built confidence, and learned valuable lessons about setting boundaries. Emma offers valuable advice to Resident Assistants, including emphasizing the importance of self-care by reminding us that we cannot effectively help others when our own cup is empty.

As An RA, Why is Customer Service Important?

I think we can all identify times in which we have experienced mediocre customer service. A specific time that sticks out in my mind occurred about ten years agoโ€ฆisnโ€™t that crazyโ€“ that I can still remember this poor experience? I was craving a chocolate shake, I went to a local ice cream shop, and as... Continue Reading →

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